Momentum Group: Customer Services Agent (x20 Posts)
📍 Location: Centurion, Gauteng
📅 Closing Date: 04 June 2025
💼 Position Type: Permanent
📌 Reference Number: MMH250121-4
Company Overview
Momentum Health Solutions, part of Momentum Metropolitan Holdings, is a leader in integrated health solutions tailored to meet diverse client needs. Through innovation, expert insights, and a people-first approach, we deliver exceptional value across the healthcare spectrum.
About the Role
Momentum Group is hiring 20 Customer Services Agents to deliver professional client service across multiple channels including inbound calls, email support, and walk-in queries. If you’re passionate about customer experience and want to grow in a fast-paced, dynamic environment—this opportunity is for you.
Key Responsibilities
✅ Internal Process
- Respond professionally to client queries via phone, email, and walk-ins.
- Ensure queries are resolved within agreed Service Level Agreements (SLAs).
- Take ownership of complaints and resolve them efficiently.
- Update client records accurately using internal systems.
- Ensure all documentation and reports are completed on time.
- Identify and escalate system/process improvements.
✅ Client Experience
- Investigate and resolve queries timeously.
- Provide accurate advice and after-sales support.
- Escalate complex issues to appropriate departments.
- Maintain professional, effective communication with clients and stakeholders.
- Recommend ways to enhance customer service quality.
✅ People & Culture
- Work collaboratively within your team and across departments.
- Embrace change and contribute to process innovation.
- Own your professional development and stay updated on industry trends.
- Promote a culture of continuous learning and feedback.
✅ Financial Awareness
- Contribute to cost-efficiency efforts in your area.
- Manage company resources responsibly.
- Identify risks and provide improvement recommendations.
Minimum Requirements
- Grade 12 (Matric) is required.
- 2–3 years’ experience in a client services or call centre role (advantageous).
- Exposure to medical aid/healthcare industry preferred.
- Proficiency in English, Afrikaans, and Nguni languages (spoken and written).
- Computer literacy, including MS Office.
Key Competencies
- Customer service orientation
- Excellent verbal and written communication
- Emotional intelligence and composure
- Time management
- Problem-solving and initiative
- Teamwork and adaptability
- Accountability and work ethics
How to Apply
Interested candidates must apply online via the Momentum Metropolitan Careers Portal using the reference number: MMH250121-4.
📅 Deadline: 04 June 2025
📌 Note: Only shortlisted candidates will be contacted. No late applications will be considered.
